Salisbury District Hospital patients who want to complete the Friends and Family Test on smartphones can now do so through a new Salisbury District Hospital app.
The app, which was developed by the Trust in conjunction with Winchester Innovations, can be downloaded through the Apple App Store and the Google Play Store, depending on the type of smartphone used.
It enables patients to answer the Friends and Family test questions and leave comments that can be used to improve services. The app also contains useful information for patients and visitors such as contact details, a map of the hospital and news items on the Trust’s website.
Along with all other general hospitals across the country, Salisbury NHS Foundation Trust has to ask inpatients, emergency patients and women who use maternity services how likely they are to recommend the ward, Accident and Emergency Department or maternity unit they were in to friends and family.
The results of the test are published monthly by NHS England and NHS Choices and by the Trust on its website, along with comments from patients.
Fiona Hyett, Deputy Director of Nursing said: “This information gives hospitals another opportunity to see where they are doing well and where they can make improvements and gives patients more information that can help them choose where they would like to receive their treatment.”
“It’s essential that we use every opportunity to gauge people's views of the hospital and the national Friends and Family test complements our existing ‘real time’ feedback initiative where patients are regularly asked for their views. The Friends and Family test gives us an additional opportunity to ensure we are truly focused on the experience of our patients and development of the app means that patients can now do this through their smartphone.”
The Friends and Family test can also be completed on wards, the Accident and Emergency Department and the Maternity Unit. Please speak to staff in these areas for more information. Alternatively, patients can still fill in the questionnaire online after they have been discharged. Details can be found on the Trust website at www.salisbury.nhs.uk
For further information please contact:
Salisbury NHS Foundation Trust
Tel: 01722 425170