Maggie Cherry, Head of Patient and Public Involvement (PPI) has been awarded a regional award from the NHS Leadership Academy in recognition for the way in which Salisbury District Hospital patients and local people are involved in the development of local health services.
Over the last 11 years around 400 PPI projects have helped improve patients’ experiences of hospital care and ensure that people’s views and ideas are used in the redevelopment and redesign of services.
Projects include major developments such as the new children’s unit, where children played a key role in the overall design of the building, to ongoing initiatives that improve inpatient care and access to hospital services.
Maggie Cherry said: “In many ways Salisbury is in the forefront when it comes to patient and public involvement and this award reflects the breadth and quality of the work that our staff do with our patients across the hospital. Our patients instinctively know what works best for them, so it’s only right that we use every opportunity to gather their views and use these to improve our services for them.”
“In any one year we could have thousands of patients actively involved in helping us, from the sharing of their own personal stories of care and treatment, questionnaires and focus groups to the real time feedback programme developed a number of years ago here in Salisbury. This is where volunteers and now Governors actively gather comments from patients. This feedback is provided quickly to ward teams to action immediately or used to make changes that will benefit other patients in the future.”
Maggie Cherry received her award at the NHS Thames Valley and Wessex region’s NHS Leadership Recognition Awards in Reading. The Governors’ Patient Experience Group and charge nurse Gary Cleeve from Redlynch Ward were also highly commended in two other categories.
For further information please contact:
Salisbury NHS Foundation Trust
Tel: 01722 425170