Patients have rated the outpatient services at Salisbury District Hospital highly as part of a national survey carried out in all general and specialist hospitals by the independent Care Quality Commission.
Around 850 people were asked a number of questions relating to their appointment , care and treatment, the hospital environment and their overall impression of the service. Salisbury District Hospital faired well in most aspects of the survey and was rated amongst the top 20% of best performing hospitals in most of the questions covered, with privacy and dignity, cleanliness, confidence in staff and satisfaction with outpatient services key findings in the survey.
Peter Hill, Interim Chief Executive , said: “ National surveys give us a good opportunity to compare our performance with that of other hospitals and provide us with feedback from our patients. It’s important that our patients are satisfied with the way they are treated and that they have trust and confidence in our staff and it was pleasing to see that these were positive areas highlighted in the survey.”
“It was also good to see that around 68% of patients responded to the survey highlighting the interest and commitment of people to their local hospital. The national average was 53%.”
“We are not complacent and will continue to monitor all areas and make improvements where necessary. While we along with other Trusts scored fairly low on informing patients of delays during outpatient clinic, this is one area where work is already underway to improve the information we give to patients.”
Mr Hill added: “ Clearly our patients have commented positively about the overall service we provide in outpatients. This is a good report and one which reflects the hard work and commitment of our staff.
If you would further information please contact:
Public Relations Manager,
Salisbury NHS Foundation.
Tel: 01722 425170