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Patients rate A&E staff and services among best in country 

 
 

People needing emergency treatment have rated the Accident and Emergency (A&E) Department at Salisbury District Hospital as one of the best in the country, with confidence in staff, privacy and overall experience rated highly in an independent Care Quality Commission (CQC) survey.

Around 850 people who attended A&E in the summer were asked their views on facilities, waiting times, the quality of care and the way they were treated.

When compared with most other Trusts in the survey, Salisbury District Hospital was better in five of the eight sections covered in the report (Arrival at A&E, Doctors and Nurses, Care and Treatment, Tests and Overall Experience). In three areas the Trust had the highest score in the country - help from doctors and nurses, the opportunity to discuss anxieties and fears, and the provision of information about their condition and treatment.

Peter Hill, Chief Executive said: “Despite significant pressure experienced by our staff throughout the year, our A&E continues to provide very high standards of care that match the very best in the country. Looking at the way our patients have viewed our service, from the moment they arrive in the department to the time they leave, it is pleasing to see that our patients have rated their overall experience highly.”

“This is an excellent report which highlights the professionalism and commitment of our staff and the way in which they look after people who need emergency care at Salisbury District Hospital.”

Notes to editors:

The survey results can be found on the CQC website


For further information please contact:

Patrick Butler
Communications Manager
Salisbury NHS Foundation Trust
Tel: 01722 425170
 
 
Page Last Updated: 02/12/2014 13:09 
Printed from Salisbury NHS Foundation Website http://www.salisbury.nhs.uk