The Care Quality Commission (CQC) has found that Salisbury District Hospital meets all care and cleanliness standards following a routine unannounced inspection.
The CQC carry out spot-check reviews of compliance in all areas of health and safety including the care and welfare of people who use the services, the cleanliness of the hospital, standard of infection control and the monitoring of service provision.
The Trust was assessed in seven standards, with action required in just two areas, staffing and records management.
Peter Hill, Chief Executive of Salisbury NHS Foundation Trust said: “This is a very good report which reflects the hard work and commitment of our staff and shows that our patients are treated with respect and dignity and that we are providing good quality, safe care, in a clean hospital environment.”
“The inspection team were clearly impressed with the motivation and professionalism of our staff and the report opens with the following comment from an older patient, ‘No one likes staying in hospital, but the time comes when we might end up here. I’ve been fortunate. It’s the best conditions and food that anyone could wish for. The staff are most pleasant and helpful’.”
The inspection took place in February 2013. The CQC visited a wide range of clinical areas across the hospital, talked to staff and patients and observed the care provided. They gauged the quality of care, patients’ experiences and the way in which staff interact and care for patients. The CQC found that Salisbury District Hospital met the following essential standards:
Respecting and involving people who use services
CQC judgement: People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care
Care and welfare of people who use the service
CQC judgement: People experienced care, treatment and support that met their needs and protected their rights
Meeting nutritional needs
CQC judgement: People were protected from the risks of inadequate nutrition and dehydration
Cleanliness and infection control
CQC judgement: People were protected from the risk of infection because appropriate guidance had been followed. People were cared for in a clean hygienic environment
Assessing and monitoring the quality of services
CQC judgement: Salisbury NHS Foundation Trust had an effective system to regularly assess and monitor the quality of service that people receive. The Trust had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others
The CQC identified that action was needed in the following areas:
CQC judgement: At the time of the visit the CQC were not sufficiently assured patients were being cared for by enough suitable, skilled , qualified and experienced nursing and health care staff. The CQC judged this to have a minor impact on people who use the service. (The CQC have the option of rating this impact as minor, moderate or major). The CQC also found that the Trust was aware of the situation and was already taking the necessary action.
CQC judgement: People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained. However, paper records were not always kept securely to protect patient confidential information. The CQC judged this to have a minor impact on people who use the service.
Peter Hill said: “Following the Francis Report, all hospitals can now expect greater scrutiny and it’s true to say that this was a challenging and rigorous assessment. With this in mind, it was pleasing to see that the CQC particularly noted the quality of care we provide for elderly patients and patients with dementia within the hospital and that our staff treated our patients with real compassion and dignity.”
Mr Hill added: “We recognise the CQC noted a minor concern on staffing and records. We already have plans in place to increase staff numbers following a ‘skill mix review’ . We will also look to raise awareness of the importance of ensuring that patient records are not left unattended while staff are using these to assess the care and treatment needed while they are on the ward.”
Notes to editors: The full report can be found here
For further information please contact:
Public Relations Manager
Salisbury NHS Foundation Trust,
Tel: 01722 425170.