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Patients rate A&E staff and services highly in national survey 

People needing emergency treatment have given a big thumbs up to the Accident and Emergency (A&E) Department at Salisbury District Hospital, with quality of care, confidence in staff, respect and privacy rated highly in an independent Healthcare Commission survey of A&E units published today (14 January 2009).



Around 850 people who attended A&E in the summer were asked their views on facilities, waiting times, the quality of care and the way they were treated. Salisbury District Hospital was ranked in the top 20% of Trusts in the country on 26 of the 33 questions asked. In the remaining seven the Trust was in the intermediate range.


Neil Robinson, Consultant in Emergency Care said: "The survey results are very encouraging and highlight the professionalism and commitment of our staff in what can be a busy, high pressurised environment."


Overall the hospital was rated the best in the country by patients for confidence and trust in doctors with a score of 90. In scoring 83 for quality of care, the hospital was just short of the highest score of 86. Privacy when being treated in A&E was scored at 90 and when asked whether they were treated with respect and dignity, patients scored the hospital at 92,  just one short of the best score in the country.


Dr Robinson added: "Patient's views of our service are very important as they enable us to identify where we do well and where we may need to make improvements. We acknowledge that we could do better in giving patients more oral information about their condition when they leave the department. This an area that all hospitals surveyed could do better and this an issue that we will deal with as part of our action plan."


"However, it was pleasing to note that the vast majority of patients felt that their initial condition was treated to their satisfaction and nearly all did not feel bothered or threatened by other patients when they came into A&E at Salisbury District Hospital."


The information will be used by Salisbury NHS Foundation Trust to improve services for patients.   It will also be used in the Annual Health Check which is published by the Healthcare Commission. Ends


Notes to editors:


The full survey results can be viewed on the Healthcare Commission website at:


For further information please contact:
Patrick Butler, Public Relations Manager, Salisbury NHS Foundation Trust. SP2 8BJ. Tel: 01722 425170.





Page Last Updated: 08/05/2014 10:05 
Printed from Salisbury NHS Foundation Website