Around 850 patients who had spent at least one night during July 2007 were asked a range of questions about their admission, the ward environment and the care and treatment they received while in hospital.
All hospitals carry out an annual patient survey, as part the national initiative to use the views of local people to improve health services. The information is also used to help measure the performance of individual trusts as part of its Annual Health Check. The response rate of 69% for Salisbury NHS Foundation Trust was one of the highest.
Peter Hill, Acting Chief Executive said: "Overall positive comments centred around caring, kind, friendly staff, and that the hospital was clean. The survey also shows real improvement in areas where our patients had previously felt that we could do better, in particular in the mealtime experience with protected mealtimes and greater assistance for patients that need help eating providing real improvements. The amount of work we have carried out around privacy and dignity issues is also reflected positively in the latest scores."
"We acknowledge, however, that there is room for improvement in some areas, such as information given to patients on medication side effects and copying patients in on letters sent between the hospital and their GP. Areas for improvement will be addressed as part of our action plan. We will also be looking to use new technology that will enable staff to carry out frequent surveys at ward level to capture the views of our patients and use their experiences to improve services for them." Ends
For further information please contact:
Patrick Butler, Public Relations Manager, Salisbury NHS Foundation Trust. Tel: 01722 425170