Around 850 patients who had spent at least one night during July 2008 were asked a range of questions about their admission, the ward environment and the care and treatment they received while in hospital.
All hospitals carry out an annual patient survey as part of the national initiative to use the views of local people to improve health services. The information is also used to help measure the performance of individual trusts as part of its performance ratings. The response rate of just over 68% for Salisbury NHS Foundation Trust was one of the highest.
Matthew Kershaw, Chief Executive said: “It’s important that our patients receive good quality treatment and are looked after in a caring manner, and many comments gave a positive view of the standards of care that patients can expect when they come into hospital and the friendly and professional way in which our staff take care of our patients.”
“We acknowledge that there is always room for improvement in some areas and this included the question around whether people were asked for the views on the quality of their care and whether they wanted to complain. A new frequent feedback initiative introduced on wards since the survey will help to address this issue. We ourselves also want to continue improving hand washing levels across the Trust, even though our infection rates are good. This emphasises our continued commitment around infection prevention and control at Salisbury District Hospital.”
Mr Kershaw added: “Clearly patients have given a positive view of the hospital and our staff and I would like to express my thanks to our staff who I know have, and will continue to, work hard to provide good standards of care for our patients.” Ends
For further information please contact:
Patrick Butler, Public Relations Manager, Salisbury NHS Foundation Trust. Tel: 01722 425170