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Speech and language therapist wins Patient and Public Involvement Award 

Speech and language therapist Jenny Burns has won this year's Patient and Public Involvement (PPI) Award for the way she used a range of views and experiences to develop speech and language services for stroke patients at Salisbury District Hospital.

David Quayle, Deputy Chairman of Salisbury NHS Foundation Trust with  Jenny Burns at the Award ceremony
Maggie Cherry, Head of PALS and PPI with Jenny Burns at the Award ceremony

The award recognises the way in which patients and the public have been involved in specific projects at Salisbury District Hospital, and where this involvement has brought about change, improvement or a new way of working that benefits patients.

Five projects were shortlisted this year from a total of 27 and David Quayle, Deputy Chairman of Salisbury NHS Foundation Trust, presented the winner and runners up prizes at the Trust's Quality Day. The Quality Day gave staff, former patients and Salisbury NHS Foundation Trust members an opportunity to see a range of presentations around service improvements.

Maggie Cherry, Head of Patient and Public Involvement at Salisbury District Hospital said: "Jenny's work epitomised the excellent way in which our staff have looked at their own service and used the views of patients and the public to make changes. Jenny's was a new post that was put in place to help stroke patients and it was clear that the service that is now evolving is benefiting through the input of patients and public."

Jenny Burns said: "Speech and Language Therapists work with people who have communication and swallowing difficulties. Because stroke patients find it difficult to communicate, we used storytelling as a way of allowing patients to talk through their experiences. In this way we were able to gauge the strengths and weaknesses of the service and implement changes where necessary. We also involved residential and nursing homes in focus groups, as well as local GPs."

"Having found out what stroke patients need from the service, we started conversation groups in the community, where patients are able to explore their communication and practice new skills. This gives them more confidence and the ability to talk in a less formal environment with others in a similar position."

"We now give stroke patients the option of having therapy at home or in hospital, and provide more opportunities for family involvement. Our patient information is now simpler and more personalised and we also provide greater support for patients looking to return to work."

"GPs and nursing homes have also benefited from being involved in the project. They now have better access to a speech and language therapist and we are now providing specialist training that gives nursing home staff greater skills to support patients in the community who have communication and swallowing difficulties."

Since the start of the PPI awards in 2003, over 173 projects have now used patients' views and experiences to develop services at Salisbury District Hospital. These range from large projects such as the recently opened major new development at Salisbury District Hospital, to smaller projects that revolve around a particular ward or unit. This year the shortlist covered:

  • The refurbishment of the Medical and Surgical Outpatient area.
  • Improved information about the role of the midwifery assistant role
  • The development of cancer support services for carers
  • Dermatology training clinic for GPs

Mrs Cherry said: " It's important that whenever we look to make improvements to our services, patients and local people are involved in key stages of the planning process. NHS staff are the experts in giving care and providing a professional view on planning within the hospital. However, our patients are experts too. They know what they need and want to see when they come into hospital for treatment." Ends

Notes to editors:

The winner received £250. The runner up £150. Both must be used for a project that benefits patients in their own areas.

For further information please contact:
Patrick Butler, Public Relations Manager, Salisbury NHS Foundation Trust. Tel: 01722 425170



Jenny Burns with her award
Page Last Updated: 08/05/2014 10:07 
Printed from Salisbury NHS Foundation Website