An outstanding experience for every patient

Frequently Asked Questions (FAQ's) 

How do I make an appointment?

All appointments are arranged through the Audiology Department at Salisbury District Hospital. This can be by telephone, email, fax or post. Click here for our contact details.

How long will I have to wait for an appointment?

This will depend on the type of appointment. All patients are offered appointment dates within the Government guidelines. For example, you will be offered an assessment appointment within 6 weeks of us receiving your referral and will be fitted with hearing aids (if suitable) within 18 weeks. Repair appointments at Salisbury District Hospital should be within two working days, out reach clinics will be a little longer due to monthly visits.

How do I change or cancel an inconvenient appointment?

To change or cancel an appointment please call or email the department. If phoning the department, please be aware that the lines do get busy.

What happens if my hearing aid stops working?

Check the battery and also ensure the tubing is not blocked with debris or moisture. If the aid still does not work you will need to book a repair appointment for checking and possible replacement. Alternatively, it can be posted to the Audiology Department at Salisbury District Hospital, Odstock Road, Salisbury, Wilts, SP2 8BJ for repair with a Stamped Addressed Envelope to be returned to you.

What do I do if my hearing aid keeps whistling?

Check that the earmould has been inserted correctly. Advice on earmould insertion is available in the booklet given at the fitting appointment. If the aid is still making a whistling sound it could be due to wax. Please arrange an appointment either with us or your practice nurse in the first instance. If wax is not an issue we will then need to look at the fit of the earmould and a replacement may need to be made.

Where do I get replacement batteries and do I have to pay for them?

Batteries are available from many clinics and are available by post. NHS hearing aid users can obtain batteries free of charge when presenting a brown book or white record card at the clinics offering the battery service.

Do I need to return the old batteries?

All batteries can now be recycled and special bins are available in supermarkets, shops, community centres and at the community tip. In some areas batteries can be disposed of in the household recycling bins - please check in your own area. Alternatively, you can return the batteries to the department for recycling.

What happens if I have lost or damaged my hearing aid?

A charge of £75 is made for lost or damaged aids. If the earmould has also been lost a new mould will need to be made. Ask your GP or nurse to check your ear is clear of wax before coming for an impression. Contact us to make a booked repair appointment for an earmould impression and replacement hearing aid.

Page Last Updated: 3/12/2018 2:33 PM 
Printed from Salisbury NHS Foundation Website