Salisbury NHS Foundation Trust is now offering online video consultations to our patients, in a number of our outpatient services, where your doctor or nurse has identified you as suitable for this type of appointment.
We recognise that travelling to a hospital appointment is not always convenient and can sometimes be costly and time consuming. Video consultations provide an alternative way to attend your hospital appointment, without the inconvenience of travel. Therefore, if you do not need an investigation, blood test or physical examination, your clinician may offer you a video consultation.
Video consultations are optional and you can still choose to physically attend an onsite clinic, if you would prefer, or, if you do not think you are able to attend your appointment by video call.
To conduct our video consultations, we are using the online platform ‘Attend Anywhere’. To find out more about attending your video appointment using Attend Anywhere, please read our Video Consultations FAQs Sheet and watch a short video https://www.youtube.com/watch?v=wGtVW1EJzTY
You can use Attend Anywhere on a PC, Mac or an iOS/Android device (such as an iPhone, iPad or Android phone/tablet), just make sure that you are using the latest version of Google Chrome or Apple Safari web browser. Attend Anywhere will not work on Internet Explorer. If you do not have the correct web browser, or need to update your browser to the latest version, you can download Google Chrome (for PC/laptop/all mobile devices)/or Safari for free.
How do I use this service?
If you have agreed to attend a video call appointment, you will receive an appointment letter as normal, with the time and date of the appointment and the name of the video call service you will be attending.
There are a few things that we ask that you to do, in advance, to prepare for this:
Please read the Patient Information Leaflet carefully for the service that you have been offered an appointment with (click on the relevant button below).
And, carry out a ‘test call’ to test that; you are using the correct web browser, your equipment works and you have a strong internet connection.
To carry out ‘test call’, follow the instructions below:
- Use the device that you plan to use during your appointment (i.e. your smart phone, tablet or desktop) & the best internet connection available to you.
- Click on the ‘waiting room’ button for the service you will be attending below and follow the instructions.
- If you experience any issues with the test call, please refer to the Troubleshooting Information Leaflet or visit nhs.attendanywhere.com/callers for advice on how to resolve this.
- If you encounter any issues with the test call or you want to change your appointment for any reason, please contact the Central Booking Team on 01722 345543.
What do I need to do on the day of the appointment?
- Ensure you have a quiet, private place to make the call from
- Try to limit background noise (like children or pets)
- Have your appointment letter to hand
- Start connecting your call at least 5 minutes before your appointment
Accessing your video call:
- Click on the ‘waiting room’ button below, for the service you will be attending (this will be written on your appointment letter)
- Wait for the health professional to connect to your call at the planned appointment time. In the event that they are running late, we ask you to please be patient and remain waiting in the online waiting room.
Please only enter the waiting rooms below if you have been offered a Video Call appointment by your clinician/service. Patients without a Video Call Appointment will not be seen.