Salisbury Foundation Trust


Internal Reference Number: FOI_5389

Date Request Received: 08/11/2019 15:04:53

Date Request Replied To: 06/12/2019 14:10:55

This response was sent via: By Email

Request Summary: Telecare Monitoring

Request Category: Companies

Question Number 1:
Does your organization presently provide a Telecare operations centre to monitor your local population or monitor specific conditions?
Answer To Question 1:
Question Number 2:
Is this service staffed by clinical or non-clinical staff?
Answer To Question 2:
Question Number 3:
Is this an internal support system using your own staff to monitor the calls?
Answer To Question 3:
Question Number 4:
Is this an external support system run by the CCG and if so, which CCG/ Group of GPs’ and does this team have a name/department title/ contact?
Answer To Question 4:
Question Number 5:
Is this an external commercially available centre or Local Authority centre and if so, could you disclose the name of the 3rd party provider?
Answer To Question 5:
Question Number 6:
Do you know what Software is used to hold patient contact data and log calls – if any CRM system used at all?
Answer To Question 6:
Question Number 7:
Do you know if calls logged are written into your PAS or the patients’ GP system?
Answer To Question 7:
Question Number 8:
Do you collect any data from the likes of? -

Glucometers/ Spirometers/ weighing scales/ECG
Future advances such as Body worn devices / smart watches that collect data such as Spo2, BP, Pulse, Temp, Movement
Manually taken vital signs at home sent into the cloud
Wellbeing questionnaires completed by the patient
Domiciliary visits notes
GP or Community Nurse notes
Smart Home devices such as alerts re Carbon Monoxide levels, Non-Movement etc.
Fall detection systems
Activities of Daily Living monitoring
Other devices – not named above (please comment)
Answer To Question 8:
Question Number 9:
If you do not collect data from remote devices, would you see any advantages to incorporating data collected from any of the items listed above, by way of ongoing monitoring, establishing baseline measurement or general patient & social safety/wellbeing? (please comment)
Answer To Question 9:
Yes, as part of patient pathways to reduce follow up appointments and A&E attends
Question Number 10:
Do you use a Video link to get visual contact with your patients? YES/NO
If YES – why do you see this as important

If NO – why is this not seen as important?
If NO - is this an aspiration?
Answer To Question 10:
Yes for some follow up outpatient appointments. Reduces the need for patients to travel and can be seen in the comfort of their own home
Question Number 11:
Have you done any ROI analytics/ produced any research, to rationalize why telecare monitoring does have a place in an ACUTE setting? If YES – are you able to share these?

Answer To Question 11:
Question Number 12:
If the answer is NO – you do NOT have a monitoring system

Within the next 2 years, would a Telecare Monitoring Service be something that the Trust would consider as a way of either reducing hospital admissions, promoting an earlier discharge and/or recognizing and acting upon patient deterioration sooner?

Could you explain your reasoning for either of the 2 answers given above please?
Answer To Question 12:
possibly but no plans as yet
Question Number 13:
Who is the main person(s)/ decision maker (s) / team – who would be responsible for the decision to use a Telecare monitoring centre and if already used, who manages the centre at present?
Answer To Question 13:
Jon Burwell, CIO
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