Thursday 02 May 2024
Internal Reference Number: FOI_6625
Date Request Received: 09/06/2022 00:00:00
Date Request Replied To: 24/06/2022 00:00:00
This response was sent via: By Email
Request Summary: Telephone Maintenance
Request Category: Private Individuals
| Question Number 1: Please can you send the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support. 1. Contract Type: Maintenance, Managed, shared (If so, please state orgs) 2. Existing Supplier: If there is more than one supplier, please split each contract up individually. 3. Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider 4. Hardware Brand: The primary hardware brand of the organisation’s telephone system. 5. Number of telephone users: 6. Contract Duration: please include any extension periods. 7. Contract Expiry Date: Please provide me with the day/month/year. 8. Contract Review Date: Please provide me with the day/month/year. 9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager. 10. Telephone System Type: PBX, VOIP, Lync etc 11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. 12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes. 13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider. If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract. | |
| Answer To Question 1: 1. Contract Type: Maintenance 2. Existing Supplier: Southern Communications, BT Open reach 3. Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider 4. Hardware Brand: Alcatel Lucent 5. Number of telephone users: Circa 4000 extensions 6. Contract Duration: Five Years 7. Contract Expiry Date: 19/01/2025 8. Contract Review Date: 19/01/2024 9. Application(s) running on PBX/VOIP systems: Netcall 10. Telephone System Type: PBX (Currently being replaced) VOIP 11. Contract Description: Supply of VOIP Telephony Solution including maintenance but excluding call charges 12. Go to Market: CCS RM3808 Lot 3 13. Contact Detail: sft.facilitiesmanager@nhs.net | |
| Question Number 2: If the maintenance for telephone systems is maintained in-house, please can you provide me with: 1. Number of telephone Users: 2. Hardware Brand: The primary hardware brand of the organisation’s telephone system. 3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager. 4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address. | |
| Answer To Question 2: Not applicable | |
| Question Number 3: Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract. If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract? | |
| Answer To Question 3: A tender process will be undertaken & a new contract awarded. | |
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