FOI_8881

Internal Reference Number: FOI_8881

Date Request Received: 01/09/2025 00:00:00

Date Request Replied To: 29/09/2025 00:00:00

This response was sent via: By Email

Request Summary: Interpreting services

Request Category: Companies


Question Number 1: I am writing to request the following information under the Freedom of Information act. • Volume of requests for F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

Answer To Question 1: 11

Question Number 2: • Spend on F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

Answer To Question 2: £18,549.49 (July 2024 till May 2025)

Question Number 3: • Volume of requests for BSL interpreting last 12 months (July 2024 to June 2025)

Answer To Question 3: 10 (F2F & Video)

Question Number 4: • Spend on BSL interpreting last 12 months (July 2024 to June 2025)

Answer To Question 4: £ 853.80 (non-spoken Face to face and video, July 24 - June 25)

Question Number 5: • Volume of requests for telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

Answer To Question 5: 1,328

Question Number 6: • Spend on telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

Answer To Question 6: £ 16,495.76 (Scheduled Telephone and on demand Telephone booking, July 24 - June 25)

Question Number 7: • What are the top 10 languages requested in the last 12 months (July 2024 to June 2025)

Answer To Question 7: Dari (Afghanistan), Pashto, Polish, Romanian, Bengali (Sylheti), Kurdish Sorani, Chinese(Mandarin), Ukrainian, Nepali, Farsi

Question Number 8: • Are you currently engaged in a contract with a language service agency/multiple agencies?

Answer To Question 8: Yes, contract in place with supplier

Question Number 9: • What is the name of those agencies?

Answer To Question 9: Language Empire (Supplier)

Question Number 10: • If a contract for language services/interpreting is in place, what date does this end on?

Answer To Question 10: 31/06/2026

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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.