Monday 01 December 2025
Internal Reference Number: FOI_8884
Date Request Received: 02/09/2025 00:00:00
Date Request Replied To: 03/09/2025 00:00:00
This response was sent via: By Email
Request Summary: Systems and contracts
Request Category: Private Individuals
| Question Number 1: Digital Dictation ● Name of supplier & product ● Number of user licences ● Procurement method (e.g., framework) ● Contract start date ● Contract expiry date (please specify fixed end date vs option to extend/rolling contract) ● Total contract value (if available) ● Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return) ● Key internal stakeholder role/title ● Desired features not currently delivered (optional) | |
| Answer To Question 1: - Name of the supplier & product? Big Hand - How many user licences do you have? 750 - What procurement method (if any) was used to obtain this system, i.e. what framework? NHS SBS Digital Dictation, Speech Recognition and Outsourced Transcription SBS/20/PC/SM/WCC/9423 - The contract start date? 01/04/2025 - The contract expiry date? 31/03/2026 - Total contract value? £35,230.75 + VAT - Is the product integrated with PAS or EPR? No - What is the name(s) and position(s) of the key internal stakeholder(s) for this service? Jon Burwell, Chief Information Officer - What is the person(s) email and telephone number? jon.burwell@nhs.net - 01722 336262 - What would you like to see in this product that is currently not being delivered? N/A | |
| Question Number 2: Outsourced Transcription ● Name of supplier & product ● Procurement method (e.g., framework) ● Contract start date ● Average monthly volume of letters (if available) ● Average monthly volume of lines (if available) ● Total contract value (if available) ● Key internal stakeholder role/title ● Desired features not currently delivered (optional) | |
| Answer To Question 2: N/A | |
| Question Number 3: Speech Recognition ● Name of supplier & product ● Number of user licences ● Procurement method (e.g., framework) ● Contract start date ● Contract expiry date (please specify fixed end date vs option to extend/rolling contract) ● Total contract value (if available) ● Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return) ● Key internal stakeholder role/title ● Desired features not currently delivered (optional) | |
| Answer To Question 3: - Name of the supplier & product? Nuance Dragon via Wellbeing under RIS contract - How many user licences do you have? 48 - What procurement method (if any) was used to obtain this system, i.e. what framework? QE Facilities - The contract start date? 1st July 2020 - The contract expiry date? 30th June 2027 - Total contract value? £47,520 - Is the product integrated with PAS or EPR? No - What is the name(s) and position(s) of the key internal stakeholder(s) for this service? Jon Burwell, Chief Information Officer - What is the person(s) email and telephone number? jon.burwell@nhs.net 01722 336262 - What would you like to see in this product that is currently not being delivered? N/A | |
| Question Number 4: Ambient AI Scribe ● Name of supplier & product ● Number of user licences ● Procurement method (e.g., framework) ● Contract start date ● Contract expiry date (please specify fixed end date vs option to extend/rolling contract) ● Total contract value (if available) ● Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return) ● Pilot stage (if applicable, please specify supplier, pilot duration, and scope) ● Key internal stakeholder role/title ● Desired features not currently delivered (optional) | |
| Answer To Question 4: N/A | |
| Question Number 5: Video Consultation ● Name of supplier & product ● Number of user licences ● Procurement method (e.g., framework) ● Contract start date ● Contract expiry date (please specify fixed end date vs option to extend/rolling contract) ● Total contract value (if available) ● Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return) ● Key internal stakeholder role/title ● Desired features not currently delivered (optional) ● Average number of video appointments per month/year ● % of virtual/remote consultations conducted using video vs telephone | |
| Answer To Question 5: Name of the supplier & product? - Dr Doctor ICNH Ltd - How many user licences do you have? 1 (one) - What procurement method (if any) was used to obtain this system, i.e. what framework? Health Systems Support Framework ‘Digital and Remote Technology’ category - The contract start date? 01/04/2025 - The contract expiry date? 30/10/2025 - Total contract value? £44,000.00 + VAT - Is the product integrated with PAS or EPR? Not currently - What is the name(s) and position(s) of the key internal stakeholder(s) for this service? Jon Burwell, Chief Information Officer - What is the person(s) email and telephone number? jon.burwell@nhs.net 01722 336262 - What would you like to see in this product that is currently not being delivered? N/A - What % of virtual/remote consultations are conducted using video vs telephone? From Jul 24 - Jul 25 = % ‘seen’ by telephone consultation on average was 18.64% and % ‘seen’ by video consultation on average was 0.87% | |
| Question Number 6: Health Information Systems ● PAS (Patient Administration System) ● EPR (Electronic Patient Record) ● eDMS (Electronic Document Management System) ● RIS (Radiology Information System) ● LIMS (Laboratory Information Management System) ● e-Correspondence (e.g., Docman) ● Hybrid Mail (e.g., Synertec, Healthcare Communications) ● Patient Portal (e.g., Patient Knows Best) | |
| Answer To Question 6: - PAS (Patient Administration System): Dedalus - EPR (Electronic Patient Record): Dedalus - eDMS (Electronic Document Management System): Civica - RIS (Radiology Information System): Magentus - LIMS (Laboratory Information Management System): Dedalus - e-Correspondence (e.g. Docman): Dr Doctor - Hybrid Mail (e.g. Synertec): Synertec - Patient Portal: System C | |
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