Friday 20 March 2026
Internal Reference Number: FOI_9186
Date Request Received: 27/01/2026 00:00:00
Date Request Replied To: 20/02/2026 00:00:00
This response was sent via: By Email
Request Summary: print and document management
Request Category: Companies
| Question Number 1: Please can you answer the following questions regarding the Trust’s print and document management set up under the Freedom of Information Act: I’ve tried to align these questions with what I assumed to be easily accessible data that can be gathered within FOI time and budget limits. If for any reasons these questions can’t be answered, please I would be very grateful if can you instead advise on any similar metrics reported that could be shared instead? During 2025, approximately how many paper documents created in clinical or administrative settings were later scanned or uploaded into the Trust’s electronic patient record system? | |
| Answer To Question 1: 933,021 network scans, however it’s not possible to know how many clinical docs were scanned in from locally connected scanners. | |
| Question Number 2: During 2025, what was the total number of pages printed by the Trust? | |
| Answer To Question 2: 11,007,127 | |
| Question Number 3: How many printers or multifunction devices (MFDs) were in active use across the Trust during 2025? | |
| Answer To Question 3: 220 MFDs | |
| Question Number 4: How many print- or scanning-related faults or failures were logged during 2025? | |
| Answer To Question 4: 1684 | |
| Question Number 5: Does the Trust maintain physical storage for legacy medical records, and if so, are those records primarily stored on Trust premises, or off-site with a third-party provider? | |
| Answer To Question 5: Primarily stored on trust premises | |
| Question Number 6: During 2025, approximately how many outpatient or patient appointment communications were issued by post or hybrid mail? | |
| Answer To Question 6: Please see response to Q6 and Q7 in the attachment. To accompany this answer to question 6 please also see the documents listed below:  13489-FOI_9186 - Print and document management.xlsx | |
| Question Number 7: During the same period, how many missed or unattended appointments (“no-shows”) were recorded? And how many of those no-shows were attributed to appointment communications not being received or acknowledged by the patient? | |
| Answer To Question 7: Please see attached | |
| Please see Attachments: | |
| To return to the list of all the FOI requests please click here | |
Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
