Friday 20 March 2026
Internal Reference Number: FOI_9187
Date Request Received: 27/01/2026 00:00:00
Date Request Replied To: 06/02/2026 00:00:00
This response was sent via: By Email
Request Summary: IT set up
Request Category: Companies
| Question Number 1: Please can you answer the following questions regarding the Trust’s IT set up under the Freedom of Information Act: What was the typical average login time for staff devices, measured from power-on to a usable desktop session, during the 2025 calendar year? | |
| Answer To Question 1: We do not hold this information to be able to accurately answer this question | |
| Question Number 2: How many endpoint or device-related incidents (for example PCs, laptops or tablets) were logged with the IT service desk between 1 January and 31 December 2025? | |
| Answer To Question 2: 2760 | |
| Question Number 3: What was the average time taken to resolve endpoint or access-related incidents (mean time to restore, in hours) during the same period? | |
| Answer To Question 3: Estimated average figure 40 hours | |
| Question Number 4: How many IT-related service interruptions affecting clinical or administrative workflows were recorded between 1 January and 31 December 2025? | |
| Answer To Question 4: 3 minor incident (one was clinical) | |
| Question Number 5: How many clinically significant IT outages were recorded during 2025, and what was the cumulative total duration of these outages (in hours)? | |
| Answer To Question 5: 1 minor incident (this is the clinical one included in Q4) | |
| Question Number 6: As of 31 December 2025, how many desktops and laptops were in active use within the Trust, and how many of these devices were more than five years old? | |
| Answer To Question 6: 4498 desktop / laptops / tablets 849 recorded as older than 5 years. | |
| Question Number 7: How many staff did not have a designated digital workstation as part of their role during 2025? And what percentage is this compared to the Trust’s total staff number? | |
| Answer To Question 7: We do not hold this information to be able to accurately answer this question | |
| Question Number 8: During 2025, did the Trust use any tools or platforms to proactively monitor staff’s device health or digital workplace experience (for example endpoint management, device health monitoring or digital experience management)? If yes, please indicate which of the following best applies: - basic device management only (reactive / break-fix) - proactive device health monitoring - proactive digital experience or workforce experience monitoring | |
| Answer To Question 8: proactive device health monitoring; primarily patching and device usage/check in. | |
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
