Friday 20 March 2026
Internal Reference Number: FOI_9239
Date Request Received: 23/02/2026 00:00:00
Date Request Replied To: 04/03/2026 00:00:00
This response was sent via: By Email
Request Summary: Patient Information Leaflet Management
Request Category: Companies
| Question Number 1: Please provide the following information about the management of patient information leaflets: - Please note: I do not require personal data such as names or contact details – job titles and reporting structures are sufficient. OPERATIONAL RESPONSIBILITY The job title(s) of the person(s) or team responsible for the development, production, approval, and management of patient information leaflets (including printed and digital materials). | |
| Answer To Question 1: The patient engagement team in the PALS department offer a readership service where leaflets can be reviewed by an independent patient group, from there content can be amended as the author see's fit and is finally approved at the Patient experience steering group. PALS cannot advise on design but can offer to liaise with DKB designs should there be a funding stream available. | |
| Question Number 2: DOCUMENT VOLUME AND PRODUCTION - The approximate number of patient information leaflets currently maintained by the Trust - The software or system(s) used to produce and manage these leaflets (e.g., Microsoft Word, desktop publishing software, dedicated patient information management systems) | |
| Answer To Question 2: The Trust have approx.1,143 patient leaflets on Eolas and these are word or pdf documents. | |
| Question Number 3: REPORTING STRUCTURE The job title of the senior manager to whom the person(s)/team(s) in question 1 directly report. | |
| Answer To Question 3: Head of patient experience | |
| Question Number 4: BOARD-LEVEL ACCOUNTABILITY The job title of the Board-level executive with overall accountability for patient information materials. | |
| Answer To Question 4: Chief Nursing Officer | |
| Question Number 5: GOVERNANCE FRAMEWORK If the Trust has a formal policy or governance document covering patient information leaflets, please provide: - The document title and version number - The job title of the Board-level signatory or accountable executive named in that document - OR a copy of the policy itself if more convenient | |
| Answer To Question 5: https://app.eolasmedical.com/organisation/landing/null?organisationId=ORG%23staging-salisbury-nhs-foundation-trust%231120b4c7-8856-4520-934a-f2778c95fc7a§ionId=SEC%238bdf3247-cff9-403a-97fa-1a12c59bc459&origin=section To accompany this answer to question 5 please also see the documents listed below:  Guidance on producing patient information Revision 2024.pdf Producing Patient Information Quick Reference Chart v1.pdf Readership letter Template Appendix 1.pdf | |
| Please see Attachments: | |
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
