Thursday 29 October 2026
Internal Reference Number: FOI_9650
Date Request Received: 17/09/2026 00:00:00
Date Request Replied To: 13/10/2026 00:00:00
This response was sent via: By Email
Request Summary: Hybrid Mail / Print & Post Contract
Request Category: Companies
| Question Number 1: Under the Freedom of Information Act 2000, I would be grateful if you could provide the following information regarding the provision of hybrid mail, print and post, patient correspondence or mailing services used by the Trust. Who is the current supplier(s) for hybrid mail, print and post, or patient communication services used by the Trust? | |
| Answer To Question 1: Synertec Limited | |
| Question Number 2: Is this service provided under: o A Trust-wide patient communications, hybrid mail, print and post, or managed print contract? | |
| Answer To Question 2: Yes. The service provides Hybrid Mail and digital patient communications across multiple Trust departments. | |
| Question Number 3: Please provide: o Contract title o Supplier name o Contract start date o Contract expiry date o Any extension options and associated dates o Estimated annual contract value (if available) o Can you please provide the contact names & email addresses for the Managers responsible for Hybrid Mail o Who looks after Hybrid Mail in Procurement | |
| Answer To Question 3: Contract title: Provision of Hybrid Mail Service Supplier name: Synertec Limited. Contract start date: 28 November 2025. Contract expiry date: 27 November 2026. Any extension options and associated dates: No extension option stated within the contract documentation reviewed. Estimated annual contract value (if available): £291,345 excluding VAT Can you please provide the contact names & email addresses for the Managers responsible for Hybrid Mail?: The Trust considers individual staff names and direct contact details exempt under Section 40(2) of the Freedom of Information Act 2000. Enquiries may be directed via the Trust's main contact channels. Who looks after Hybrid Mail in Procurement?: BSW Hospitals Group Procurement & Supply Chain Service. The Trust considers individual staff details exempt under Section 40(2) of the Freedom of Information Act 2000. | |
| Question Number 4: Which procurement route was used? o Framework (please specify framework name) o Open tender o Direct award o Other (please specify) | |
| Answer To Question 4: Direct award via the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions Framework (SBS10175), Lot 9. | |
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Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
