Salisbury Foundation Trust

Video Consultations

DrDr

 

Salisbury NHS Foundation Trust has partnered with DrDoctor to allow us to continue to provide video consultations and also to introduce digital appointment reminders. DrDoctor is a digital communication tool that helps the hospital to communicate effectively with patients. This is part of our ongoing commitment to provide the right care at the right time.

Digital Appointment Reminders

Patients will soon receive text message and/or email reminders about upcoming outpatient appointments they have at the hospital. These reminders will be for all Outpatient mediums (including face to face consultations, video and telephone) These messages will also contain a link through to additional information about the appointment, including appointment details, clinic location and clinic information.

Text messages will come from the number 07860 039092 and emails will come from
no-reply@drdoctor.co.uk

Please make sure the team you are seeing have the correct contact details for you so you can benefit from this reminder service.

If you do not want to receive these reminders, you can opt out at any time by replying ‘STOP’

Video Consultations

Salisbury NHS Foundation Trust is now offering online video consultations to our patients in a number of our outpatient services, where your doctor or nurse has identified you as suitable for this type of appointment.

We recognise that travelling to a hospital appointment is not always convenient and can sometimes be costly and time consuming. Video consultations provide an alternative way to attend your hospital appointment, without the inconvenience of travel. Therefore, if you do not need an investigation, blood test or physical examination, your clinician may offer you a video consultation.

DrDoctor will replace Attend Anywhere for video consultations. This will begin to be introduced from early October 2022.

For more information on the DrDoctor system, please visit https://www.drdoctor.co.uk/for-patients 

DrDoctor video consultations are for patients with pre-arranged appointment times only. You can use DrDoctor on a PC, Mac or an iOS/Android device.

Video consultations are compatible with most devices, however they may not work with some older devices. The minimum requirements are:

  • Windows: Windows 7 and later
  • Mac: MacOS 10.10 and later
  • Linux: Any x64 based system
  • iPhone and iPad:
    • For Safari – iOS version 13.1 and later
    • For Chrome – iOS 14.5 and later
  • Android: Use the latest version of the Google Chrome web browser.
  • Internet speed:
    • One on one consultations require at least 2.0 Mbps upload, 2.5 Mbps download speeds, and a Ping score of less than 100 ms
    • Four or more participants in a consultation require at least 3.2 Mbps upload, 3.2 Mbps download speeds, and a Ping score of less than 100 ms
    • You can check your internet speed online using www.speedtest.net

Download Google Chrome or Safari for free.

To find out more about attending your video appointment using DrDoctor, please read our Video Consultations FAQs Sheet:

Why have I been offered this type of appointment?
How do I use this service?
What do I need to do on the day of the appointment?
Do I have to take part?
Will it affect my care if I choose not to take part?
Where would I go to attend my appointment?
Can someone else accompany me in this appointment?
What happens if I cannot access the virtual consultation on the day of my appointment?
What happens if I am having difficulty seeing or hearing my doctor through the video link?
What happens if I need a physical examination?
Patients and healthcare professionals are positive about our video consultations
Feedback

Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.

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Salisbury NHS Foundation Trust, Salisbury District Hospital, Salisbury, Wiltshire, SP2 8BJ
T: 01722 336262 E: sft.pals@nhs.net
© 2022 Salisbury NHS Foundation Trust
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