Salisbury NHS Foundation Trust has partnered with DrDoctor to allow us to continue to provide video consultations and also to introduce digital appointment reminders. DrDoctor is a digital communication tool that helps the hospital to communicate effectively with patients. This is part of our ongoing commitment to provide the right care at the right time.
Digital Appointment Reminders
Patients will soon receive text message and/or email reminders about upcoming outpatient appointments they have at the hospital. These reminders will be for all Outpatient mediums (including face to face consultations, video and telephone) These messages will also contain a link through to additional information about the appointment, including appointment details, clinic location and clinic information.
Text messages will come from the number 07860 039092 and emails will come from
Please make sure the team you are seeing have the correct contact details for you so you can benefit from this reminder service.
If you do not want to receive these reminders, you can opt out at any time by replying ‘STOP’
Salisbury NHS Foundation Trust is now offering online video consultations to our patients in a number of our outpatient services, where your doctor or nurse has identified you as suitable for this type of appointment.
We recognise that travelling to a hospital appointment is not always convenient and can sometimes be costly and time consuming. Video consultations provide an alternative way to attend your hospital appointment, without the inconvenience of travel. Therefore, if you do not need an investigation, blood test or physical examination, your clinician may offer you a video consultation.
DrDoctor will replace Attend Anywhere for video consultations. This will begin to be introduced from early October 2022.
For more information on the DrDoctor system, please visit https://www.drdoctor.co.uk/for-patients
DrDoctor video consultations are for patients with pre-arranged appointment times only. You can use DrDoctor on a PC, Mac or an iOS/Android device.
Video consultations are compatible with most devices, however they may not work with some older devices. The minimum requirements are:
To find out more about attending your video appointment using DrDoctor, please read our Video Consultations FAQs Sheet:
We recognise that the traditional face to face hospital appointment is not always convenient for patients due to travel and time constraints.
If you have agreed to attend a video call appointment, you will receive an appointment letter as normal, with the time and date of the appointment and the name of the video call service you will be attending.
There are a few things that we ask that you to do, in advance, to prepare for this:
Preparing for a video consultation
How do video consultations work?
For further information and FAQs, visit: www.drdoctor.co.uk/for-patients, or contact the team your appointment is booked with.
DrDoctor is completely confidential and secure. The video calls cannot be accessed by anyone else.
To enable us to deliver this service, DrDoctor will have access to your contact information, but not detailed information about your health. The information is used to confirm your identity. This is done in accordance with the data protection laws. Your information will not be shared without your consent and is stored securely using the standards mandated by the NHS. For more information, visit www.drdoctor.co.uk/for-patients
No. It is entirely your choice whether you wish to attend your clinic appointment in person or via an online video consultation.
If you have been offered your appointment by video call but have changed your mind, for any reason, please contact the team your appointment is booked with, as soon as possible, so that they can arrange another appointment for you. The relevant contact details will be included in your OP letter
No. Your care will be unaffected and will continue as normal if you do not wish to attend your appointment by video.
We hope that offering video consultations to our patients will improve your choice of how you attend you hospital appointments for those who would like to attend in this way.
Instead of travelling to your appointment and sitting in a waiting room, we’ll notify you of your video consultation by text message or email. On the day of your appointment, we’ll send you another text message a few hours before your appointment with a secure link to your video consultation.
Your clinician will be notified once you have arrived in the online consultation room and will join you when they are ready.
To use this service, you do not need to download an application or create an account. However, when prompted you will simply need to enter your personal details (these are not saved anywhere) so that your clinician can identify you correctly.
Absolutely! A great benefit of this technology is that if you would like someone else to join your appointment, such as a relative, friend, guardian or career, they are able to do so.
If they are with you in person, please just let the clinician know at the start of the consultation that they are present and that you are happy for them to be involved.
If you would like someone else to join you for your appointment and they need to attend from a different location to you, it is easy for them to do so. Please discuss this with the relevant booking team who will be able to advise.
Please review the “Troubleshooting” section of the Salisbury Hospital Video consultations webpage.
If you are still experiencing difficulties entering the virtual consultation, please do not worry. If your doctor or nurse cannot see you in the consultation space, they will contact you on the telephone contact number we hold for you.
If you are experiencing any technical problems during a call, tell your healthcare professional straight away.
If you are still having difficulty, your clinician will contact you by telephone. You may then continue your consultation by telephone, or, if your clinician decides this is not suitable your appointment will be rescheduled.
If you doctor decides after seeing you for the video consultation that you need a physical examination you will be offered the next available face to face appointment.
“If the option of a video call wasn't there I think I would have struggled to keep up with the sessions on a regular basis.”
"It has the advantage over the telephone that we can see each other and read facial and body language cues. It negates the need for the patient (or the therapist) to travel - an important factor when working with patients with long-term physical health conditions."
Through surveys, many patients have told us they like video consultations:
Your feedback about this service and your experience using it is really important to us, as it will allow us to continue to improve it.
You can leave feedback regarding your video consultation via this link: https://www.surveymonkey.co.uk/r/DrDoctorvideoconsultation
We would be extremely grateful if you could give a few minutes of your time to share your honest thoughts and feedback.
Alternatively, if you would like to speak to someone directly to provide feedback, please contact the hospital PALS team.
Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.