Video Consultations

Video Consultations

Salisbury NHS Foundation Trust is now offering online video consultations to our patients in a number of our outpatient services, where your doctor or nurse has identified you as suitable for this type of appointment.

We recognise that travelling to a hospital appointment is not always convenient and can sometimes be costly and time consuming. Video consultations provide an alternative way to attend your hospital appointment, without the inconvenience of travel. Therefore, if you do not need an investigation, blood test or physical examination, your clinician may offer you a video consultation.

We have partnered with DrDoctor to provide this service. For more information on the DrDoctor system, please visit https://www.drdoctor.co.uk/for-patients 

DrDoctor video consultations are for patients with pre-arranged appointment times only. You can use DrDoctor on a PC, Mac or an iOS/Android device.

Video consultations are compatible with most devices, however they may not work with some older devices. The minimum requirements are:

• Windows: Windows 7 and later
• Mac: MacOS 10.10 and later
• Linux: Any x64 based system
• iPhone and iPad:
  • For Safari – iOS version 13.1 and later
  • For Chrome – iOS 14.5 and later
• Android: Use the latest version of the Google Chrome web browser.
• Internet speed:
  • One on one consultations require at least 2.0 Mbps upload, 2.5 Mbps download speeds, and a Ping score of less than 100 ms
  • Four or more participants in a consultation require at least 3.2 Mbps upload, 3.2 Mbps download speeds, and a Ping score of less than 100 ms
  • You can check your internet speed online using www.speedtest.net

Download Google Chrome or Safari for free.

To find out more about attending your video appointment using DrDoctor, please read our Video Consultations FAQs Sheet: