Sunday 05 May 2024
Internal Reference Number: FOI_7796
Date Request Received: 05/03/2024 00:00:00
Date Request Replied To: 27/03/2024 00:00:00
This response was sent via: By Email
Request Summary: interpreting, translation and transcription services
Request Category: Private Individuals
| Question Number 1: Please confirm your overall spend on interpreting, translation and transcription services for the following financial years: • 2021-22 • 2022-23 | |
| Answer To Question 1: 2021-22 - £ 7641.27 2022-23 - £ 6750.85 | |
| Question Number 2: Who is your incumbent supplier(s) for language services? If you have more than one supplier, which services does each one provide to you? | |
| Answer To Question 2: Language Empire | |
| Question Number 3: If you have a separate British Sign Language/non-spoken supplier, who is this? | |
| Answer To Question 3: No | |
| Question Number 4: If you have a separate transcription supplier, who is this? | |
| Answer To Question 4: No | |
| Question Number 5: Do you have any in-house interpreters/translators? | |
| Answer To Question 5: No | |
| Question Number 6: When is your current language services contract(s) due to expire, a) without extensions and b) with all possible extensions? | |
| Answer To Question 6: A. a) June 24 b) June 25 | |
| Question Number 7: Could you please provide the name, phone number and email address of the contract manager responsible for language services? | |
| Answer To Question 7: Beth Bartholomew, Beth.bartholomew@nhs.net | |
| Question Number 8: Could you please provide the name, phone number and email address of the person responsible for your language services budget? | |
| Answer To Question 8: Victoria Aldridge, victoria.aldridge3@nhs.net | |
| Question Number 9: Could you please provide the following data for 2023: • Total number of face-to-face interpreting assignments (spoken language) and hours completed • Total number of face-to-face interpreting assignments (non-spoken language) and hours completed • Total number of telephone interpreting calls and minutes completed • Total number of video interpreting calls (spoken language) and minutes completed • Total number of video interpreting calls (non-spoken language) and minutes completed • Total number of document translations and words translated • Total number of audio transcriptions and total audio duration | |
| Answer To Question 9: • Total number of face-to-face interpreting assignments (spoken language) and hours completed – o Bookings: 45 o Minutes: 3780 • Total number of face-to-face interpreting assignments (non-spoken language) and hours completed – o 0 o 0 • Total number of telephone interpreting calls and minutes completed – o Bookings: 103 o Minutes: 6267 • Total number of video interpreting calls (spoken language) and minutes completed – o Bookings: 32 o Minutes: 2355 • Total number of video interpreting calls (non-spoken language) and minutes completed – o 0 o 0 • Total number of document translations and words translated – o Bookings: 24 o Words: 33897 • Total number of audio transcriptions and total audio duration – o 0 o 0 | |
| Question Number 10: What were your top 20 highest-volume languages for interpreting/translation requests in 2023? | |
| Answer To Question 10: Polish Ukrainian Russian Nepali Romanian Thai Arabic - All or Any Bulgarian Albanian Portuguese (Portugal European) Farsi Bengali (Dhaka) Turkish Chinese (Mandarin) English Spanish Kurdish (Sorani) Bengali (Sylheti) Hindi Chinese (Cantonese) Dutch | |
| Question Number 11: Can you please provide the fill rate % you received for the following services in 2023: • Face-to-face interpreting • Telephone interpreting • Video interpreting • Document translation • Audio transcription | |
| Answer To Question 11: • Face-to-face interpreting - 41% • Telephone interpreting - 99% • Video interpreting - 100% • Document translation - 100% • Audio transcription – no bookings | |
| Question Number 12: What languages has your provider been unable to source in the last 12 months? | |
| Answer To Question 12: Romanian 12 Russian 12 Nepali 9 Ukrainian 5 Polish 4 Portuguese (Portugal European) 3 Thai 3 Arabic - All or Any 3 Chinese (Mandarin) 2 Turkish 2 Dutch 1 Farsi 1 Greek 1 Hindi 1 Kurdish (Sorani) 1 Bengali (Sylheti) 1 Bulgarian 1 *BSL-British Sign Language 1 *Lip Speaking 1 | |
| Question Number 13: Have service credits been applied on your language services contract in the last 12 months? If so, what performance failure was this linked to? | |
| Answer To Question 13: No | |
| Question Number 14: What social value has been delivered as part of this contract in the last 12 months? | |
| Answer To Question 14: Not measured, contract awarded pre mandatory reporting | |
| Question Number 15: If your contract was awarded through a tender process, can you please provide a copy of the winning bidder’s tender? | |
| Answer To Question 15: Please see attached exemption notice as per terms of tender | |
| Question Number 16: What are your contracted rates for each of the following services? • Spoken face-to-face interpreting: hourly rate • Non-spoken face-to-face interpreting: hourly rate • Telephone interpreting: per minute rate • Spoken video interpreting: per minute rate • Non-spoken video interpreting: • Document translation: per word rate • Audio transcription: per audio minute rate | |
| Answer To Question 16: Please see attached exemption notice - Decision may be taken to re-tender | |
| Question Number 17: Has your provider of language services increased their charge rate to you in the last 12 months? | |
| Answer To Question 17: No | |
| Question Number 18: What is the Authority’s typical route to market? | |
| Answer To Question 18: Framework Mini Competition | |
| Question Number 19: Does the Authority currently have any interpreter on wheel devices as part of their current contract? If yes please advise how many and if these are provided free of charge or paid for by the Authority. | |
| Answer To Question 19: No | |
| Question Number 20: Could you please provide the name, phone number and email address of the person responsible for the language services budget? | |
| Answer To Question 20: Victoria Aldridge, victoria.aldridge3@nhs.net | |
| Question Number 21: Could you please provide the name, phone number and email address of the person in charge of procurement for the Authority? | |
| Answer To Question 21: Beth Bartholomew, Beth.bartholomew@nhs.net | |
| To return to the list of all the FOI requests please click here |
Our staff at Salisbury District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
